Refund policy

Due to the nature of our business, all sales are final. Refunds or returns are not permitted except under specific conditions outlined below.

By completing a purchase, you fully acknowledge and agree to this policy.

✅ Refund Eligibility

You are eligible for a refund or replacement under the following conditions:

  1. Shipping Insurance:
    If you opt for shipping insurance during checkout, your order is protected against damage, loss, or theft during the shipping process.

    • Eligibility: Refund or replacement (subject to verification).

  2. Incorrect Items:
    If you receive an item that is incorrect or a different size than what was ordered.

    • Eligibility: Refund or replacement (regardless of shipping insurance status).

🔔 Note: Submit claims promptly upon receiving your order to ensure they are valid.

🚫 Exclusions

The following items and conditions are not eligible for refunds or returns:

  1. Clothing, Blankets, Stuffed Toys, and similar items: Due to hygienic safety reasons, these items cannot be returned or exchanged unless we sent an incorrect item or size. Please ensure you select the correct size when ordering.

  2. Clearance Items:
    Items purchased on clearance.

  3. Gift Cards:
    Refunds or returns are not permitted for gift card purchases.

  4. Orders Without Shipping Insurance:
    If you did not purchase shipping insurance, claims for damage, loss, or theft during shipping are not eligible for refunds or replacements.

📝 Claims and Reporting Process

To initiate a claim for a refund or replacement:

  1. Please email us at: store@co614.com
  2. Deadline: Within seven calendar days of receiving your order.

Your claim must include:

  • A detailed description of the issue.
  • Photographic evidence of damage, defect, or incorrect items.
  • Your order number and contact information.

⚠️ DAMAGE Claim Note:
Please keep all packaging material and damaged goods in their original form as received. Only return the packaging or items once the claim is complete.

💳 Refund Processing

  1. We will notify you of our decision once your claim is received and verified.
  2. If approved, refunds will be issued to your original payment method within 10 business days.
    • Processing times may vary depending on your financial institution.

✅ Acceptance of Terms

By completing a purchase on our website, you affirm that you have read, understood, and agreed to this Refund Policy.

Note: We reserve the right to amend this policy without prior notice.

📧 For Assistance:
Email us at store@co614.com.